Our Courses

Assertiveness Training Course

An overview of the Assertiveness Training course is shown below:  Welcome and Introduction  Ways of behaving  Philosophy and rationale of assertiveness  Barriers to assertiveness  The skills of assertiveness - diagnosis and analysis of skills required  Practice/Scenarios  Communication - recognising good and poor communication; body language  Dealing with difficult people  Saying what you mean (and meaning what you say!)  Being able to say 'No' firmly  The process of giving and receiving constructive feedback  Criticism – how to deal with criticism  Recognising and dealing with conflict in the workplace  Worker morale and other issues  Review  Personal Action Plan

Course Information

Joining Instructions

No pre-requisites are required

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About Us

Midlands Training now in its 22nd year and based in West Midlands provides business courses and personal development training for Companies, Organisations and Private Individuals. There are more than 100 different courses including Anger Management,Chairing Meetings Effectively, Train The Trainer, Credit Control, Public Speaking, Executive P A, Sage Accounts, Sage Payroll, Receptionist, Shorthand, Bookkeeping, Touch Typewriting on pc, Speedwriting, and many more!

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Midlands Training

Midlands Business Centre LtdThe Auction House88 St Johns RoadStourbridgeWest Mdiladns


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